In today’s highly competitive telecommunications industry, understanding and predicting customer behavior has become essential for driving customer satisfaction and loyalty.

Telesys is a cutting-edge ai-based solution designed to help telecom providers to unlock valuable insights from subscriber data, revealing trends, preferences, and patterns that are crucial for strategic decision-making. Through advanced analytics and machine learning approaches, Telesys enables telecom operators to move beyond basic data analysis, delivering in-depth behavioral insights that pave the way for highly personalized customer experiences.

One of Telesys standout features is its intelligent discounting capability, which empowers providers to create dynamic, behavior-based promotions. Instead of broad, one-size-fits-all discounts, telecom companies can now leverage Telesys to design tailored offers that align with each subscriber’s unique preferences and usage patterns. This personalized approach not only enhances customer satisfaction but also drives revenue growth by reaching the right customer with the right offer at the right moment, optimizing both engagement and value.

Alongside smart discounting, Telesys provides a suite of tools for proactive customer engagement, churn prediction, and revenue optimization. Built with robust data privacy and security standards, Telesys ensures that all subscriber information is handled responsibly, adhering to industry regulations and building trust with end users. Seamlessly integrating

with existing telecom infrastructures, Telesys offers scalability and flexibility, making it an invaluable solution for telecom providers committed to staying ahead in an ever-evolving market.

Telesys consists of several main dashboards, each designed to address a specific area of customer analysis and engagement. These primary dashboards include:

– Customer Profiling

– Smart Discount System

– Customer Network Analysis

– System Insight

Customer Profiling:

The Customer Profiling dashboard is dedicated to extracting behavioral indicators

specific to the telecommunications industry. This dashboard provides detailed insights, such as customer loyalty, churn propensity, revenue predictions, and other necessary metrics that telecom providers need to make informed, strategic decisions.

One of the key services in Customer Profiling is credit assessment for the allocation of loans or purchase credit. This model utilizes advanced methodologies, combining them with behavioral indicators to evaluate and assign credit to subscribers. This approach enables telecom providers to offer personalized financial services based on each subscriber’s behavior and needs, enhancing accuracy and efficiency in credit allocation.

Smart Discount System:

The Smart Discount Service(SDS) in Telesys offers tailored discount packages on data, voice, video calls, and SMS based on the real-time status of each cell. This feature helps telecom providers utilize idle cell capacity, effectively reducing operational costs by maximizing resource use within the 24-hour cycle. Additionally, Telesys can combine this cell-based discounting with individual subscriber behavior, enabling personalized discount packages tailored to each customer’s past usage patterns. This targeted approach not only optimizes network capacity but also increases customer satisfaction through highly relevant, customized offers.

Customer Network Analysis:

The Customer Network Analysis dashboard in Telesys enhances customer profiling by analyzing the social and communication networks within the telecom ecosystem. By mapping and assessing user connections, this dashboard identifies influential network elements, such as key connectors or trendsetters, who can significantly impact engagement and retention. Based on these insights, Telesys enables the creation of targeted campaigns aimed at strengthening these influential network points, ultimately driving higher customer loyalty and network cohesion.